Ras Al Khaimah Economic Zone

I am putting here first the ticket no: Ticket Received - #1557738 - Inquiry on Golden Visa I am extremely disappointed with RAKEZ’s customer service and overall management. In April, I submitted a request asking for assistance with my UAE Golden Visa application through RAKEZ. It is now almost three months later, and I have not received a single meaningful response. During this period, I sent multiple reminders. Every time, I received the same generic reply stating that a ticket had been created and that customer service would get back to me. Unfortunately, nobody ever did. This is, without question, one of the worst customer support experiences I have ever had. Creating tickets without any follow-up is not customer service—it is simply ignoring your clients while giving the impression that something is being done. If RAKEZ cannot respond to a straightforward customer request over a period of several months, it raises serious concerns about its internal management, communication, accountability, and respect for its clients’ time. This level of service is completely unacceptable for an organization that presents itself as a professional business authority. I expected professionalism, responsiveness, and support. Instead, I experienced silence, endless waiting, and complete lack of ownership. I sincerely hope the management reviews how customer support is being handled because this experience has severely damaged my confidence in RAKEZ. Based on my experience, I cannot recommend their customer service to anyone.

My experience with RAKEZ has been very disappointing. The company registration process was smooth at first, but my experience changed completely when I upgraded my license package. I paid the full package upgrade price based on the benefits that were clearly advertised, only to be informed later that I had to pay additional internal fees to receive one of the package’s main advertised benefits. What disappointed me the most was not just the additional charge itself, but the lack of transparency. Despite repeatedly requesting a clear policy or contractual clause supporting this charge, I never received a direct answer. Instead, I received general explanations and different interpretations without any specific provision confirming that this fee was applicable to my case. I appreciate the professionalism and politeness of the staff, but I felt that Customer Service was focused on defending the company’s position rather than objectively addressing my concern or finding a fair resolution. Transparency is one of the most important factors when choosing a business setup authority. Customers should be clearly informed of all mandatory costs before making a purchasing decision, not after paying for a package upgrade. I sincerely hope RAKEZ management reviews its communication and disclosure practices to ensure future customers receive complete and accurate information before committing to any package.

I had an excellent experience with RAKEZ, and I would especially like to thank Marwa Ahmadi for her outstanding support throughout the entire process. She was highly professional, responsive, and always willing to assist with any questions or requirements. Her guidance made the company setup and visa procedures smooth, efficient, and stress-free. RAKEZ offers a streamlined process, clear communication, and excellent customer service. I truly appreciate the dedication and professionalism shown by Marwa and the RAKEZ team. I highly recommend RAKEZ to anyone looking to establish a business in the UAE. Thank you for the great experience!

I am asking RAKEZ to please help and urgently review this case because I am personally affected as an employee of Picksentials FZ-LLC. Our company license with RAKEZ expired on April 30, 2026. At that time, the company was not able to proceed with cancellation because of low income and insufficient funds, especially during a difficult and uncertain period for small businesses in the UAE. The cancellation amount was already difficult for the company to manage, but after around two months, the de-registration/cancellation charges increased to AED 12,140. This is a very heavy amount for a small start-up that is still trying to survive and continue operating. This situation has also affected me personally because my visa cancellation has become very difficult to complete. I have been overstaying since June 2, and fines are increasing every day. I tried to speak with immigration and labour to find a solution, but I was advised that the matter has to be resolved through RAKEZ. Because of this, it has become very difficult for me to move forward and start my new career with another company. As an employee, this is very stressful because I am affected by the delay and the increasing fines, even though I am only trying to properly cancel my visa and move on legally. From what I have seen, the company has been trying to communicate and ask for a reasonable solution, such as penalty reduction, waiver, downgrade, renewal option, installment, or any affordable way forward. Unfortunately, the support and response have not been enough to resolve the matter properly. I sincerely hope RAKEZ can help with this case urgently, not only for the company but also for me as an employee who is now facing overstay fines and delays because the visa cancellation cannot be completed. Small businesses and employees need support, flexibility, and clear communication, especially when there is genuine financial difficulty. I hope RAKEZ will review this case fairly and provide Picksentials FZ-LLC with a reasonable and affordable solution so the company can settle the matter properly, and so I can complete my visa cancellation and move forward with my career without further fines and delays. Based on this experience, I would advise other small start-up businesses and employees to be very careful and fully understand all possible renewal, cancellation, penalty, visa, immigration, and agent-related charges before taking a license.

Got the job done, but don’t expect any ounce of help or knowledge, because they’re more than happy to take your money, upsell more years on your visa, but don’t care whatsoever when the visa they issue you is wrong. No refund, no acknowledgement of their mistake, insist on calling so nothing is in emails/tracable - where I definitely outlined and discussed my intentions with said visa from day 1 - oh well. They waived the hefty cancellation fee which was nice 👍