Ras Al Khaimah Economic Zone

My experience with RAKEZ has been very disappointing. The company registration process was smooth at first, but my experience changed completely when I upgraded my license package. I paid the full package upgrade price based on the benefits that were clearly advertised, only to be informed later that I had to pay additional internal fees to receive one of the package’s main advertised benefits. What disappointed me the most was not just the additional charge itself, but the lack of transparency. Despite repeatedly requesting a clear policy or contractual clause supporting this charge, I never received a direct answer. Instead, I received general explanations and different interpretations without any specific provision confirming that this fee was applicable to my case. I appreciate the professionalism and politeness of the staff, but I felt that Customer Service was focused on defending the company’s position rather than objectively addressing my concern or finding a fair resolution. Transparency is one of the most important factors when choosing a business setup authority. Customers should be clearly informed of all mandatory costs before making a purchasing decision, not after paying for a package upgrade. I sincerely hope RAKEZ management reviews its communication and disclosure practices to ensure future customers receive complete and accurate information before committing to any package.

I set up my free zone company with RAKEZ and the experience was very good from start to finish. What stood out first was not only the professionalism, but the patience. I asked a great many questions, and every one of them was answered clearly and without any sense of being rushed. Mr Nezar Alazzam, my contact, guided me through the licence activities, the payment and the closing steps, and stayed with me at each stage rather than leaving me to work it out on my own. The timescales I was given were met, and in most cases matters moved faster than promised. When I was told something would take twenty four or forty eight hours, it was done. Efficiency and professionalism throughout, and I would recommend RAKEZ without hesitation.

I am asking RAKEZ to please help and urgently review this case because I am personally affected as an employee of Picksentials FZ-LLC. Our company license with RAKEZ expired on April 30, 2026. At that time, the company was not able to proceed with cancellation because of low income and insufficient funds, especially during a difficult and uncertain period for small businesses in the UAE. The cancellation amount was already difficult for the company to manage, but after around two months, the de-registration/cancellation charges increased to AED 12,140. This is a very heavy amount for a small start-up that is still trying to survive and continue operating. This situation has also affected me personally because my visa cancellation has become very difficult to complete. I have been overstaying since June 2, and fines are increasing every day. I tried to speak with immigration and labour to find a solution, but I was advised that the matter has to be resolved through RAKEZ. Because of this, it has become very difficult for me to move forward and start my new career with another company. As an employee, this is very stressful because I am affected by the delay and the increasing fines, even though I am only trying to properly cancel my visa and move on legally. From what I have seen, the company has been trying to communicate and ask for a reasonable solution, such as penalty reduction, waiver, downgrade, renewal option, installment, or any affordable way forward. Unfortunately, the support and response have not been enough to resolve the matter properly. I sincerely hope RAKEZ can help with this case urgently, not only for the company but also for me as an employee who is now facing overstay fines and delays because the visa cancellation cannot be completed. Small businesses and employees need support, flexibility, and clear communication, especially when there is genuine financial difficulty. I hope RAKEZ will review this case fairly and provide Picksentials FZ-LLC with a reasonable and affordable solution so the company can settle the matter properly, and so I can complete my visa cancellation and move forward with my career without further fines and delays. Based on this experience, I would advise other small start-up businesses and employees to be very careful and fully understand all possible renewal, cancellation, penalty, visa, immigration, and agent-related charges before taking a license.

Got the job done, but don’t expect any ounce of help or knowledge, because they’re more than happy to take your money, upsell more years on your visa, but don’t care whatsoever when the visa they issue you is wrong. No refund, no acknowledgement of their mistake, insist on calling so nothing is in emails/tracable - where I definitely outlined and discussed my intentions with said visa from day 1 - oh well. They waived the hefty cancellation fee which was nice 👍

I had a really great experience with RAKEZ while setting up my business license. The whole process was much easier than I expected, and the team was always quick to respond whenever I had a question. A special thank you to Marwa for her amazing support throughout the process. She was incredibly helpful, professional, and always followed up to make sure everything was moving smoothly. She made the entire experience stress-free and was a pleasure to deal with.